Anyone who names things for a living will tell you a name is simultaneously the most important and least important signifier of a brand. It’s the most important because it’s the most succinct verbal expression of everything the brand stands for. It’s the least important because that “everything” is what gives the name value. The name alone—outside its brand context—doesn’t mean anything aside from its dictionary definition, if there is one.
Think of all the places you’ve been, especially those places that conjure up fond memories or positive associations. The place names stand for something much larger than their geographic locations. Even places you’ve never been can have very specific associations. Cary Grant and Deborah Kerr at the top of the Empire State Building. Dr. King and the March on Washington. Paris, France. Wasilla, Alaska. Each place name has its own narrative, real or fictional, that gives it significance beyond the everyday. The name represents the story that is the brand experience.
The Sears Tower was completed in 1973, but it feels like it’s always been there. Grade school kids who grew up in the 70s and 80s knew it as the tallest building in the world. Chicagoans considered it an icon of urban pride. The name “Sears Tower” came to symbolize American industry and audacity, literally and figuratively scaling new heights of cultural prominence. Even after Sears, Roebuck and Co. vacated the building in 1992, the company retained their naming rights through 2003, an indication of the edifice’s brand value.
When the Willis Group obtained the naming rights to the building (thrown in as part of the deal) and renamed it the Willis Tower, they joined a long line of place renamers: New York’s Pan Am Building is now the MetLife Building; San Francisco’s Candlestick Park is now Monster Park; Washington National Airport is now Ronald Reagan Washington National Airport. But ask the residents of those cities how they refer to their landmarks, and there’s a good chance they’ll use the old name.
The associations we make in relation to brands—whether place or product—are powerful enough to overcome reason. Refusing to use a new place name is just an expression of brand loyalty. The familiar name triggers something inside us that can’t be ignored. And so for many of us, that formidable structure on South Wacker will always be known as the Sears Tower.
Read this article on Brandland USA here.
Originally published August 2009.